Report abuse. Details required :. Cancel Submit. Imran Chand. Hey lisasm, Welcome to Microsoft Answers Forum! You can try using the Flash Drive to copy the drivers. Regards, Manasa P — Microsoft Support. How satisfied are you with this reply? Additionally, you receive the following error messages:. An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem. After you install this update, you may experience an issue in which Windows Explorer stops responding when you insert a recordable Blu-ray disc BD-R into the Blu-ray drive on the computer.
To resolve this issue, click the following article number to view the article in the Microsoft Knowledge Base:. A supported update is available from Microsoft. If the update is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the update. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request.
The usual support costs will apply to additional support questions and issues that do not qualify for this specific update. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:. If you do not see your language, it is because an update is not available for that language.
The English United States version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files on your local computer are displayed in your local time and with your current daylight saving time DST bias.
Additionally, the dates and the times may change when you perform certain operations on the files. You can also try copying the CD to the hard drive. Open Windows Explorer. Right click on the CD drive, click on copy and paste it on the desktop. Now check if the files are copied to the hard drive from CD or not.
As an alternative work around, you can insert the CD-R on a Windows XP based computer which will recognize the files on the disc.
Copy the contents of the disc to a flash drive. Now copy the contents of the flash drive to the system running Windows Vista. Let me know if this information is of some help to you.
Mouneshwar R — Microsoft Support Visit our Microsoft Answers Feedback Forum and let us know what you think [If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message.
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